Website Policies for 1-electronics.com
Last Updated: 31st Oct 2025
1. Terms & Conditions
Introduction
Welcome to 1-electronics.com. By accessing and purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
Eligibility
You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase from our site. By placing an order, you represent that you meet these age requirements.
Products and Pricing
We strive to display all product information, including colors and specifications, as accurately as possible. However, slight variations may occur.
All prices are listed in USD and are subject to change without notice.
We reserve the right to discontinue any product at any time.
Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
Intellectual Property
All content on this site, including logos, text, graphics, and software, is the property of 1-electronics.com or its content suppliers and is protected by international copyright and intellectual property laws.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.
2. Privacy Policy
Introduction
1-electronics.com is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact customer service. This information may include:
Name and Contact Information (email, phone number, shipping/billing address)
Payment Information (credit/debit card details processed via a secure payment gateway; we do not store full card details on our servers)
Purchase History and Preferences
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders.
Communicate with you about your order, account, or our services.
Improve our website, products, and customer service.
Send you marketing communications (only if you have opted in). You can opt-out at any time.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., shipping carriers, payment processors), so long as they agree to keep this information confidential.
Cookies
Our website uses "cookies" to enhance your user experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at [Your Contact Email].
Data Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology.
3. Refund & Cancellation Policy
Order Cancellation
You may cancel your order without penalty provided it has not yet entered the "Shipped" or "Processing" stage. To cancel, please contact us immediately at [Your Contact Email/Phone Number]. If the order has already been shipped, our standard Return Policy applies.
Returns & Refunds
We want you to be completely satisfied with your purchase.
Eligibility: Items can be returned within 30 days from the date of delivery. The item must be unused, in its original packaging, and include all accessories and manuals.
Non-Returnable Items: For hygiene reasons, headsets where the ear cushions have been removed from their original sealed packaging are typically not eligible for return unless faulty.
Process: To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number and instructions. Returns sent without an RMA may not be accepted.
Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within [e.g., 5-10 business days]. Shipping costs are non-refundable.
Warranty Claims
Our products are covered by a manufacturer's warranty against defects in materials and workmanship for a specified period (e.g., 1-2 years). Please see individual product pages for warranty details. For warranty service, please contact us with your proof of purchase.
4. Delivery Policy
Processing Time
Orders are typically processed and prepared for shipment within 1-2 business days after payment confirmation.
Shipping Methods and Costs
We ship via reputable carriers such as [e.g., FedEx, UPS, DHL, National Postal Service]. Shipping costs and delivery timelines are calculated at checkout based on your location and the selected shipping method.
Delivery Timelines
7-21 business days - Please note: International delivery times are estimates and subject to customs clearance delays which are beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment's progress.
Failed Delivery & Address Errors
Please ensure your shipping address is correct. We are not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If a delivery attempt fails, the carrier will typically leave a notice. Unclaimed packages may be returned to us, and reshipping costs will be the customer's responsibility.
5. Export Restrictions
Compliance with Laws
You acknowledge that the products purchased on our site, which may include encryption software and technology, are subject to the export control laws and regulations of Hong Kong
Restrictions
You agree that you will not, directly or indirectly, sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from [Your Website Name] to any destination, entity, or person prohibited by the laws or regulations of [Your Country], without obtaining prior authorization from the competent government authorities as required by those laws and regulations.
Prohibited Countries
We reserve the right to limit or prohibit sales to certain countries, organizations, or individuals on sanctions lists. By placing an order, you represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited country or on any such prohibited list.
End-Use
You agree not to use our products for any purposes related to nuclear, chemical, or biological weapons, or missile technology applications without the prior permission of the relevant government authorities.
Contact Us
If you have any questions about these policies, please contact us:
Email: store@1-electronics.com